International Shipping Guide / About international shipping

Thank you for shopping at ADDIXY. Please read the following guidelines for international orders.

(Thank you for using ADDIXY. If you wish to ship overseas, please be sure to check the information below.)

[Notice] International shipping will be available starting from February 6, 2026, at 10:00 AM (JST) .

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1. Shipping Rates & Destinations

We ship to 12 countries/regions. Shipping fees vary by destination.

(We ship to the following 12 countries and regions. Shipping costs vary by region.)

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2. Shipping of Pre-order & In-stock Items

Pre-order items and In-stock items cannot be purchased together in the same cart.

(Due to the system, it is not possible to purchase pre-ordered items and in-stock items at the same time. )

• In-stock Items: Shipped sequentially after payment is confirmed.
  (Items in stock will be shipped in order after payment is completed.)

• Pre-order / NANA Collaboration Items: Scheduled to ship starting from April 2026. (As items are made-to-order, shipping may be delayed depending on order volume or production status.)
  (Shipping is scheduled to begin in April 2026. As products are produced after pre-orders are made, shipping may be delayed depending on order quantities and production status.)
  

• If you wish to purchase both, please place separate orders. Individual shipping fees will apply to each transaction.
  (If you would like to purchase both in-stock and pre-order items, please make separate payments. In that case, shipping fees will be charged for each order.)

3. Customs Duties & Taxes / DAP (Customs Duties and Import Taxes)

All international orders are shipped on a DAP (Delivered at Place) (All international shipments from this shop are shipped on a DAP (Delivered at Place of Origin) basis.)

• Import duties, taxes, and customs fees are NOT included in the item price or shipping cost. These charges are the sole responsibility of the recipient. (Customs duties, import consumption tax, customs clearance fees, etc. are not included in the product price. These fees are the responsibility of the customer (recipient) .)
  

• These fees are typically collected by the carrier or customs office at the time of delivery. (You will be billed directly by the carrier or customs office upon delivery.)
  

• If a package is returned due to refusal to pay customs duties, the original shipping fee and return costs will be deducted from your refund.

4. Returns & Exchanges

For international orders, we do not accept returns or exchanges We do not accept returns or exchanges for customer convenience (e.g., wrong size, change of mind, or customs-related issues) for international shipping.

• If you receive a defective item, please contact us within 7 days of delivery with photos of the product.